Abhinav Thakur
Business Systems & Operations Manager · Royal Bank Pacific
Business development, with the systems built in.
I talk to prospective B2B clients about SaaS, BaaS and payment infrastructure — then build the CRM, outbound, messaging and AI-made marketing that keeps the pipeline moving.
- In role
- 1y 4m
- Markets
- France · Canada · Malaysia · UAE
- Based
- Melbourne, AU
- ~10 person cross-functional team I supervise
- 4 international markets in client conversations
- 3 deal pipelines designed in Zoho CRM
- 379 search queries in the local prospecting matrix
Selected work
05 case studies · real systems, real brands
- 05 — Creative direction & production
AI creative production
Two complete campaigns and short-form video, produced with generative AI inside a regulated category's rules.
- 02 — CRM & business operations
Zoho One — the operating system for a two-brand fintech
Brand-specific lead layouts, three deal pipelines and a partner-programme data model — plus the clean-up that made the data trustworthy.
- 03 — Lead generation & outbound
A B2B outbound engine
From Sales Navigator lists and a 379-query local search matrix to enriched contacts, sequenced outreach and scored replies in the CRM.
- 01 — Business development
International B2B business development
Discovery, product explanation and follow-up with prospective clients across four markets, for SaaS, BaaS and payment-infrastructure products.
- 04 — Marketing automation
WhatsApp automation for an intern-agent programme
A bilingual Interakt sequence that recruits a cohort, and the CRM model that turns interns into referral agents with tracked commissions.
The studio
Campaign creative I produced with AI · tap to enlarge
-
RBP FinivisThe sealed letter
-
MEGO ForexOutward remittance
-
RBP FinivisThe cufflink
-
MEGO ForexMulti-currency forex card
-
RBP FinivisLotus arch
-
MEGO ForexEducation loan facilitation
-
RBP FinivisR · B · P
-
MEGO ForexTravel & health insurance
-
RBP FinivisThe stage
-
MEGO ForexDifferent stamps
-
RBP FinivisThe calling card
-
MEGO ForexMore of what moves you
-
RBP FinivisYour brand first
-
MEGO ForexBrand awareness
In motion
Films and ads · press play to load
Experience
Royal Bank Pacific · RBP Finivis · MEGO Forex
-
Aug 2025 — Present
Business Systems & Operations Manager
Royal Bank Pacific · part-time · reports to the Managing Director
- Leading the full implementation of the Zoho business platform — CRM, sales, marketing campaigns and internal workflows.
- Designing and automating the end-to-end sales process: lead capture, qualification, pipeline stages, task assignment, approvals and reporting.
- Planning and running marketing campaigns through the platform — segmentation, scheduling and reporting.
- Managing the backend API integration between Zoho and the corporate website.
- Supervising a cross-functional team of about ten employees and interns across sales, HR and IT, and recruiting and training new members.
- Business development with prospective B2B clients internationally, and AI creative production for the group’s brands.
-
May 2025 — Aug 2025
Intern
Royal Bank Pacific
- Completed an internship before being appointed to the role above.
Toolkit
Prospecting & outbound
- LinkedIn Sales Navigator
- Evaboot
- SBL
- PhantomBuster
- Instantly
CRM & operations
- Zoho CRM
- Zoho SalesIQ
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho People
- Zoho WorkDrive
- Zoho Cliq
- Zoho Sign
- REST API integration
Messaging & automation
- Interakt
- WhatsApp Business
- AI browser agents
AI & creative
- Higgsfield
- Google Flow
- ElevenLabs
- ChatGPT
- Canva
About
I sell — then I build the system that makes the next sale easier.
Based in Melbourne, studying alongside my work.
Most of my experience comes from a fintech group where I do the commercial work and build the systems behind it: talking to prospective clients, structuring the CRM, designing outbound, automating messaging and producing the marketing. It’s given me broad, hands-on exposure — and a habit of asking how each conversation turns into a process that runs without me.
I’m most interested in where commercial growth, automation and AI meet, and in teams that want someone who can sell and build.
Let’s talk.
Open to part-time roles in Melbourne — business development, growth, RevOps, CRM and marketing automation in SaaS, fintech and technology.
- Email abhinav2006206@gmail.com
- Phone +61 412 006 323